Frequently Asked Questions

FleetFlow is a connected platform for Australian heavy vehicle operators. It brings essential operational activities — fleet, maintenance, drivers, work shifts, fatigue, mass, forms, toolbox talks and assurance — into one place so you reduce administration and stay audit ready as work happens.

FleetFlow supports fleet compliance management in Australia — including CoR, HVA Scheme, NHVAS and WA HVA — but it is positioned as a transport operations platform. Compliance and audit readiness are outcomes of connected everyday work, not a separate paperwork exercise.

FleetFlow supports operators working with: HVA Scheme NHVAS modules: Fatigue Management (Standard/BFM/AFM), Mass Management, and Maintenance Management WA HVA modules: Maintenance, Fatigue, and optional AMMS (Accredited Mass Management Scheme)

Yes. Operators working across HVA Scheme, NHVAS and WA HVA can manage those requirements in one connected platform instead of maintaining separate systems.

Evidence is captured while work is performed — maintenance history, work diaries, mass declarations, reviews and corrective actions stay connected. Audit preparation becomes reviewing what you already have, rather than reconstructing records from emails and folders.

Yes. The FleetFlow driver app (iOS and Android, latest version 1.3.0) lets drivers: Start and finish work shifts with sign-on/sign-off, combination and meter readings Acknowledge toolbox messages with an on-screen signature Complete pre-start checks and fault reports Capture work diary pages Submit fit-for-duty, incidents, PODs and load restraint forms — with sign-on-glass when a form requires it Upload photos and documents (for example weighbridge dockets) Complete workshop service and repair records

Yes. The mobile app is offline-first, so drivers can record data without signal. It syncs automatically when connectivity returns. Location is captured when a form is submitted — FleetFlow does not provide live GPS tracking.

Drivers log faults in the app. The right people are notified, and workshop staff can progress repairs through to closure — with a full, connected history on the vehicle.

The core platform is $30 per truck per month (inclusive of GST), with unlimited users and no per-seat fees. There is also a one-time setup fee of $990 (inclusive of GST) for configuration and onboarding support.

We set up and configure your instance, load your users and vehicles, load existing accreditations, and support you through vehicle-maintenance setup and ongoing training — $990 inclusive of GST.

Yes. The monthly subscription ($30 per truck) and the one-time setup fee ($990) are both inclusive of GST.

Yes. The office authors toolbox messages and can generate translations for the languages your crew uses. Language preference is set on the employee record. Drivers receive and acknowledge messages with an on-screen signature in the mobile app (1.3.0+).

Yes. Each form template can require a post-submit declaration and optional sign-on-glass. Drivers complete that step in the mobile app when the form is configured to require it.

Drivers start and finish shifts in the mobile app (1.3.0+) — including combination, meter readings and configurable sign-on/sign-off. Your team reviews shifts under People in the office. Tenant settings can require sign-on before other work.

No. Location is captured when a form is submitted — it is not a live tracking product.

Built for iPhone and Android phones, and works on most tablets. Dedicated tablet optimisation is on the way. The latest version is 1.3.0 on the Apple App Store and Google Play Store.

FleetFlow needs proper setup for each operator, so we do not offer self-serve trial accounts. We can arrange access to a demonstration account for seven days so you can evaluate the platform. Contact us to organise that.

Yes. Our team can help with data extraction, reporting and practical advice during audits, and can liaise with your auditor when needed.

Records are stored in the cloud with encryption in transit and at rest. Access is role-based and aligned with Australian data security practice.

You can cancel at any time — contact us and we will arrange it.

Contact us and we will arrange export and offboarding so you can take your records with you.

We accept major credit cards for monthly and annual subscriptions, and bank transfer for annual subscriptions.

Invoices are available under Settings → Billing for Admin and Super Admin users.