Privacy Policy

1. Purpose of this Policy

This Privacy Policy outlines how Exceder Pty Ltd ("we", "us", "our") collects, uses, discloses, and stores personal information when you use the FleetFlow platform (including the mobile app, website, and associated services).

We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following types of personal information:

We may also collect usage data and metadata from the app and web portal for support and analytics purposes.

3. How We Collect Information

We collect information through:

• Direct interactions (e.g., onboarding, support tickets)
• Mobile app input (e.g., logs, forms, location sharing)
• Automated collection via cookies, analytics, and system logs
• Integrations with third-party systems authorised by your organisation

4. Why We Collect Your Information

We collect and use personal information to:

• Provide access to and functionality within the FleetFlow platform
• Assist clients in meeting compliance obligations (e.g. NHVAS, CoR)
• Provide support, training, and platform improvements
• Comply with legal obligations

We do not use personal information for marketing unless you have opted in.

5. Disclosure of Information

We may disclose personal information:

• To your employer or fleet operator (who is the primary data controller)
• To service providers who help us operate the platform (e.g. cloud hosting, analytics)
• If required by law, court order, or government agency

We do not sell or rent your information to third parties.

6. Data Storage and Security

We store data securely using encrypted databases hosted in Australia or in secure regions approved under Australian privacy law.

We take reasonable steps to:

• Protect data from unauthorised access, misuse, or loss
• Restrict access to authorised personnel only
• Ensure third-party providers comply with security obligations

7. Access and Correction

You have the right to request access to or correction of your personal information. To make a request, please contact us using the details at the end of this policy.

If you are an app user, we may refer your request to your employer (who controls your account).

8. Cookies and Analytics

Our website may use cookies and third-party tools (e.g., Google Analytics) to understand usage patterns. You can disable cookies through your browser settings.

9. Third-Party Services

The FleetFlow platform may integrate with other tools (e.g., compliance portals, HR systems). We are not responsible for the privacy practices of third-party services.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with a revised "Effective Date" at the top.

11. Contact Us

For privacy-related questions or concerns, please contact:

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.